PaySomeone (P2P) FAQ
- How does it work?
- Peer-to-Peer Payments, also known as p2p, allows a user to send money from their bank account to someone else. A p2p service is a great way to pay someone without using your checkbook or worrying about getting cash.
- How do you keep my data safe?
- The PaySomeone product is an integrated solution for online and mobile banking. In order to send funds, a user must be logged into online or mobile banking. We continually enhance our security features based on our experiences and client and regulator feedback. Features include mandatory transaction level security alerts and configuration options that allow a financial institution to require users to use Out-of-Band authentication methods.
- Is there a fee for using PaySomeone?
- No, there are no fees associated with using PaySomeone.
- What does my recipient have to do to get funds?
- PaySomeone payments can be sent to an email address or mobile phone number as an SMS text or email. When a user receives the text or email, they will need to click the link in order to receive the funds.
The receiver will need to input their First Name, Last Name, & Debit Card information to have the funds deposited. If funds were sent via ACH using an account number, the user will not have to enter in the debit card information.
- What happens if a payment is sent to the wrong email/phone?
- If you sent a payment to the incorrect email address/phone number and immediately notice it, you can go back to your PaySomeone transaction activity and attempt to cancel the payment if it is still pending.
If the transaction is not pending, or you notice the error a few hours late, please contact your local branch. Please have the date of the payment, dollar amount, and recipient information available to help us research.
CAUTION: When sending p2p payments, please ensure that you know the recipient you are sending the funds to. In instances where you send funds that are already retrieved, we may not be able to retrieve the funds. Never send a payment to someone you haven’t met.
- How long does a PaySomeone transfer take?
- Debit Card Delivery:
- If the recipient can receive funds via their debit card, the funds will be available immediately in most cases.
- If a customer is sending a payment to someone that is not able to receive funds via the debit card network, they will be deposited via ACH in 1-3 business days, after the recipient has provided their deposit information.
- What if I don’t want PaySomeone? OR Can I opt out of this service?
- Yes, PaySomeone is an optional service and you do not have to use it. If you have used the service but would like to stop, please contact us so we can deactivate it for you.
- How does this differ from a third-party payment application?
- Our PaySomeone service is integrated directly into your digital banking experience. Instead of logging into multiple applications to send funds, you can do so from the safety & security of your digital banking provider.
- I’ve linked outside accounts from other institutions, can I use those accounts to make a PaySomeone payment?
- No, outside accounts that have been synced from other institutions cannot be used to perform a p2p payment.